Frequently Asked Questions

Everything you need to know about shopping with Trendmalls

How can I track the status of my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to our carrier's website. You can also view your order status by logging into your Trendmalls account.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please visit our Returns Portal to start a request for a refund or a size exchange.

Do you ship internationally?

Yes, Trendmalls ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.

Are the colors of the products accurate on the website?

We make every effort to display the colors of our products as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and studio lighting.